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American Legion Service Officer UP Schedule

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Apr
27

04.27.2017 1:00 pm - 3:00 pm

May
4

05.04.2017 8:30 am - 3:30 pm

May
4

05.04.2017 1:00 pm - 3:00 pm

May
11

05.11.2017 1:00 pm - 3:00 pm

May
18

05.18.2017 1:00 pm - 3:00 pm

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Procedures for Patient Grievances and Complaint Grievance/Complaint Procedures

Any patient who has a grievance should follow the procedure listed below.  Please contact the following persons about the problem.

FIRST:

EMPLOYEE

Each patient should discuss the problem with the employee involved.  If a satisfactory resolution is not obtained, then that employee should refer the patient immediately to his/her supervisor.

SAME DAY

SECOND:

SUPERVISOR

The employee, supervisor, and the patient should discuss the matter and try to reach a resolution.  If a satisfactory resolution is not obtained, then the supervisor should contact the Program Manager.

SAME DAY

THIRD:

PROGRAM
MANAGER

The Program Manager and the patient should discuss the matter and try to reach a resolution.  If a satisfactory resolution is not obtained, then the Program Manager should contact the Health Director (an appointment may be needed).

3 DAYS

FOURTH:

RECIPIENT
RIGHTS
OFFICER

The Recipient Rights Officer may be involved if the complaint is centered around an alleged violation of patient rights (an appointment may be needed).

3 DAYS

FIFTH:

HEALTH
DIRECTOR

The Health Director and the patient should discuss the matter and try to reach a resolution.  If a satisfactory resolution is not obtained, the Health Director shall make a decision as Governing Director.

UP TO 10 BUSINESS DAYS

GOVERNING
DIRECTOR

The Governing Director decision time frame is included in the 10 business days of the Health Director time frame indicated above.

 

Programs Affected

This grievance/complaint procedure will apply to all programs at all locations of the Health Division.

Grievance Procedures

A patient may grieve or complain on any matter or subject that he/she believes has been handled improperly or they are not in agreement with.

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