PATIENT’S BILL OF RIGHTS
Every patient has the right to:
- CONSIDERATE care that RESPECTS the patient’s personal values and beliefs.
- Having a SAFE and SECURE ENVIRONMENT OF CARE including the buildings and grounds.
- Know the NAMES and TITLES and CREDENTIALS of all employees involved in their care.
- Know the SERVICES that are available at Health Division facilities.
- COMPLETE and CURRENT INFORMATION concerning your diagnosis, treatment, and prognosis in terms you can be reasonably expected to understand. When it is not advisable to give such information to you directly, the information will be made available to an appropriate person on your behalf.
- Receive information necessary to GIVE INFORMED CARE DECISIONS prior to the start of any procedure and/or treatment, except for emergency situations.
- Participate in considering ETHICAL ISSUES that impact care and participating in RESOLVING CONFLICTS about care decisions.
- REFUSE TREATMENT and be informed of the CONSEQUENCES of your action.
- PRIVACY consistent with adequate care. This means that case discussions, consultation, examination, treatment, records, and billings are CONFIDENTIAL to the extent provided by law or third-party payment contracts.
- Proper ASSESSMENT and MANAGEMENT of pain.
- Reasonable CONTINUITY OF CARE. This means that you have the choice to request a change in your primary provider and see the provider that you select.
- REFUSE to participate in RESEARCH. Human experimentation affecting care or treatment will be performed only with your informed consent.
- Information about FEE SCHEDULES and PAYMENT POLICIES including the right to receive and examine an itemized explanation of your bill.
- Know the facility’s RULES AND REGULATIONS about patient conduct.
- TREATMENT WITHOUT DISCRIMINATION as to race, color, religion, sex, national origin, source of payment, age, political belief or handicap.
- A SMOKE-FREE ENVIRONMENT.
- Prompt resolution of COMPLAINTS.