Sault Tribe Health Division
The health services teams are always deeply concerned that clients are satisfied with the services they receive at the tribe’s health facilities. In fact, we encourage members to participate in their telephone surveys conducted by Arbor Associates, a trusted company specializing in patient satisfaction surveys.
Recently, our patient satisfaction rates for all centers exceeded 96 percent.
Interviews are anonymous and conclude by asking the respondent if they have any unresolved issues that they wish to have someone from health services call them about. If so, they will then be explicitly asked for permission to give their name and telephone number to the appropriate clinic or community center for follow-up.
Respondents will also be asked to briefly describe the nature of the issue so the appropriate person can prepare for the call.
The names, numbers and nature of the issues will be faxed or e-mailed to a pre-designated person at health services that same day for interviews.